Return/Refund/Claim & Cancellation policy

As many of our products are made to customer specifications, i.e. 'made to order', they unfortunately cannot be returned unless faulty in which case we will offer a replacement.

If an order has gone into production it cannot be cancelled and we will not be able to refund all monies. Cancellations can usually be made up to 24 hours after placement of order.

For generic products which have not been customised you can return your purchase up to 14 days for a full refund, provided the item is in its original packaging. We reserve the right to charge a restocking fee where applicable.

Any delivery damage for commercial clients needs to be reported within 24 hours from point of delivery, after this time we will not be able to offer a refund and may not be able to make a claim for the damages with either the manufacturer or the courier.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

If you wish to contact us regarding any of the above please ring 0203 642 6022 or email us.


'Made to order' by definition means; specially made according to a customer's specifications. 

The manufacturers we work with do not hold stock of their product (unless otherwise stated on the listing) and neither do we - so any product where you are selecting options such as colours / fabrics / sizes - that item is then manufactured to your specification, i.e. made to order.