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As many of our products are made to customer specifications and to order e.g. specific fabrics and styles, they unfortunately cannot be returned unless faulty in which case we will offer a replacement.
If an order has gone into production it cannot be cancelled and we will not be able to refund all monies. Cancellations can usually be made up to 24 hours after placement of order.
For generic products which have not been customised you can return your purchase up to 14 days for a full refund, provided the item is in its original packaging. We reserve the right to charge a restocking fee where applicable.
Any delivery damage for commercial clients needs to be reported at time of delivery after this time we will not be able to offer a refund.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
If you wish to contact us regarding any of the above please ring 0870 103 7777 or email us.
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